AR 9.2 Cut image on SectionDocument when exported to PDF

AR 9.2 Cut image on SectionDocument when exported to PDF

Posted by: ajanda on 7 May 2018, 2:09 am EST

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  ajanda

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  Posted 7 May 2018, 2:09 am EST

  Hello

  We’ve encountered a problem with Active Reports when exporting SectionDocument to PDF using GrapeCity.ActiveReports.Export.Pdf.Section.PdfExport.Export function. After exporting one of the images appears to be cut in the middle, and rest of the image is not rendered (screenshot in attachment). We weren’t able to reproduce it, it only happened once so we cannot provide code example. The image on the template is a simple AR.Image control.

  Is this a known issue and what could have caused it? Is there maybe some kind of silent try-catch instruction in ActiveReports code that is fired during image rendering that could have caused it (maybe Out of memory exception fired during report rendering and that’s why image was cut in half)? Is this issue fixed in any higher than 9.2 versions of AR?

  Thank you in advance for Your help.

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  ajanda

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  Posted 7 May 2018, 2:10 am EST - Updated 30 September 2022, 5:01 pm EST

  Said image on output PDF

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  mohitg

  

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  Posted 7 May 2018, 4:49 am EST

  Hello,

  Could you please try with the latest service pack of AR9. You can download the installer at the following link:
  
  http://cdn.grapecity.com/ActiveReports/ar9/ActiveReports-v9.5.6334.0.msi

  Thanks,
  
  Mohit

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  hlam.lviv.ua

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  Posted 21 August 2020, 9:47 am EST - Updated 30 September 2022, 5:01 pm EST

  Hello,
  
  We have the same issue with version 11.2.10750.0
  
  It can be reproducible more often when it is WebService placed on IIS.
  
  And run in parallel.
  
  (100 threads produce 2-5 broken records).
  
  Code(for Web Application) and examples attached.

  

  908×270 3.16 KB

  

  865×241 6.2 KB

  

  893×268 13.2 KB

  Sources.zip

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  mohitg

  

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  Posted 24 August 2020, 8:42 am EST

  Hello,

  Could you please check with the latest build of AR:
  
  http://cdn.grapecity.com/ActiveReports/AR14/Hotfixes/ActiveReports-v14.1.20413.msi

  Also, Please note that AR11 is a legacy product now. It is out of maintenance mode now. Hence, we do not provide support for the same or no bug fixing will be done in the same. I would recommend you use the latest version of ActiveReports i.e ActiveReports 14. Please refer to the following link for more information:
  
  https://www.grapecity.com/activereports.

  Thanks,
  
  Mohit

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  hlam.lviv.ua

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  Posted 25 August 2020, 3:06 pm EST

  Hello,
  
  I’ve tried with AR14 and looks like it is not reproducible. More likely it is similar to: https://www.grapecity.com/forums/ar-dev/ar-113-loadlayout-exceptio as from time to time I had the same exception. Do you have some suggestion why is is reproducible for IIS so often? Maybe some workarround exists? Thank you in advance!

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  mohitg

  

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  Posted 26 August 2020, 8:41 am EST

  Hello,

  This is known issue in old build of AR which is fixed in the latest build of AR i.e AR12.2 or higher version.
  
  Are you able to reproduce the same issue in AR14? if yes, could you please share the stripped down sample with us so that I can assist your accordingly.

  Thanks,
  
  Mohit

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  hlam.lviv.ua

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  Posted 26 August 2020, 8:57 am EST

  No, I was not able to reproduce this issue with AR14 so I’ve asked for some setups or suggestion to decrease count of broken reports(without upgrading to AR14).

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  mohitg

  

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  Posted 27 August 2020, 1:56 am EST

  Hello,

  Will you please try with the last build of the AR11:
  
  http://cdn.grapecity.com/ActiveReports/ar11/hotfixes/ActiveReports-v11.3.13822.0.msi

  Thanks,
  
  Mohit

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  mohitg

  

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  Posted 27 August 2020, 1:56 am EST

  Hello,

  Will you please try with the last build of the AR11:
  
  http://cdn.grapecity.com/ActiveReports/ar11/hotfixes/ActiveReports-v11.3.13822.0.msi

  Thanks,
  
  Mohit

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  hlam.lviv.ua

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  Posted 31 August 2020, 6:26 am EST

  Hello, I tried, with 11.3.13822 reports are also broken.

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  mohitg

  

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  Posted 31 August 2020, 7:32 am EST

  Hello,

  Sorry to mention that there is no solution for AR11. You need to upgrade to AR14 to get the fix of this issue.

  Thanks,
  
  Mohit