License Manager empty after install of ActiveReports v8 on Windows 10

License Manager empty after install of ActiveReports v8 on Windows 10

Posted by: b101879 on 8 August 2018, 3:31 pm EST

• 

  b101879

  • Post Options:
  • Link
    Copy
  • Jump To Answer

  Posted 8 August 2018, 3:31 pm EST

  Hello,

  I’m trying to install ActiveReports v8 on a new developer machine running Windows 10 and the install appears to be successful, but when I go to the License Manager it is empty. I see that others have had similar issues in the past, but I’m assuming the registry key is different for Windows 10 because the one referred to in this topic doesn’t exist on any of our Windows 10 developer machines.

  https://www.grapecity.com/en/forums/ar-dev/license-manager-empty

  I’m not sure what else to try to get the product to appear in the License Manager.

  Thanks!

• 

  mohitg

  

  • Post Options:
  • Link
    Copy

  Posted 9 August 2018, 3:17 am EST

  Hello,

  Could you please try to license AR through cmd. You can use the following command in cmd to license AR:

  
  GrapeCity.LicenseManager.exe /Activate /Product:"ActiveReports 8" /ProductKey:2222222222222222222 /UserName:jeff /CompanyName:"my Company" /Email:jeff@jeff.com
  
  

  If the above solution does not help, please let me know.

  Thanks,

• 

  b101879

  • Post Options:
  • Link
    Copy

  Posted 9 August 2018, 11:31 am EST

  Hello,

  Thank you for the suggestion, but all that command seems to do is bring up the License Manager and it’s still empty.

• 

  mohitg

  

  • Post Options:
  • Link
    Copy

  Posted 10 August 2018, 12:17 am EST

  Hello,

  Could you please share your email-Id with us. So that, I can create the case on SupportOne( our Private Forum) to send the cleanup utility.

  Thanks

• 

  b101879

  • Post Options:
  • Link
    Copy

  Posted 10 August 2018, 12:48 pm EST

  Can you please send it to the email listed in my GrapeCity account?

• 

  abdias.michael

  

  • Post Options:
  • Link
    Copy

  Posted 14 August 2018, 2:15 am EST

  I’m sorry we couldn’t find your email address at our end. I would request you to either send across your email id or create an account on our support portal - https://supportone.componentone.com/ and submit a ticket for us to send you the cleanup utility.

  Thanks

• 

  b101879

  • Post Options:
  • Link
    Copy

  Posted 14 August 2018, 12:30 pm EST

  Thank you! I’ve put in a ticket in the support portal.