Password Protected PDF to gmail problem

Password Protected PDF to gmail problem

Posted by: jeremy2 on 14 September 2017, 7:12 pm EST

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  jeremy2

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  Posted 14 September 2017, 7:12 pm EST

  [activereports_archive]
  
  When I export a report to PDF with a UserPassword value, then email it to a gmail account, when I click the attachment to open, it prompts me for the password. I enter it, but it says the password is incorrect. However, if I first download the PDF, then open it, then after I enter the password, it opens.

  I thought it was a gmail quirk, but then from Word, I saved a doc as PDF with password protection. I emailed it to gmail, clicked it, entered the password, and it opened fine without having to download the file. So the password protection in your software works differently.

  Some of our customers aren’t too savvy and don’t know to download the PDF first. And those that do, don’t want to bother, and want to click on the file and enter the password, as they do with other PDFs. Is this a bug in your product or is there a way we can get around this?
  
  [/activereports_archive]

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  arpit-jain

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  Posted 14 September 2017, 7:12 pm EST

  [activereports_archive]Hello,

  I could replicate the issue at my end as well.
  
  I have forwarded the issue to the development team for further investigation and will let you know as soon as there is any update from them.
  
  Tracking ID is: 208720.

  Regards,
  
  Arpit Jain[/activereports_archive]

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  jeremy2

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  Posted 14 September 2017, 7:12 pm EST

  [activereports_archive]
  
  Thanks. BTW, we are using Version 9, so hopefully there some setting we can tweak in our code to make this work. But if it requires a fix on your end, are you still posting updates to version 9?
  
  [/activereports_archive]

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  arpit-jain

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  Posted 14 September 2017, 7:12 pm EST

  [activereports_archive]Hello,

  Unfortunately, the fix will not be included with the build of AR9. If the issue will get fixed, it will be fixed in the next release of AR10.

  Regards,
  
  Arpit Jain[/activereports_archive]

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  jeremy2

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  Posted 14 September 2017, 7:12 pm EST

  [activereports_archive]
  
  Does that mean there’s no setting change we can make in the version 9 export to make this work and it’s a bug fix on your end? Or has that not yet been determined?
  
  [/activereports_archive]

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  arpit-jain

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  Posted 14 September 2017, 7:12 pm EST

  [activereports_archive]Hello,

  I would like to inform you that developers have fixed this issue in the hotfix build of AR9 SP5 that you were asking about. You can download the build from the following URL and confirm the fix at your end:
  
  http://cdn.grapecity.com/ActiveReports/ar9/hotfixes/ActiveReports-v9.5.7812.0.msi

  Regards,
  
  Arpit Jain[/activereports_archive]

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  jeremy2

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  Posted 14 September 2017, 7:12 pm EST

  [activereports_archive]
  
  I tried it and it still doesn’t work. The settings we alter on an export are…

  Dim pdfExport As New GrapeCity.ActiveReports.Export.Pdf.Section.PdfExport
  
  pdfExport.Security.Encrypt = True
  
  pdfExport.Securty.UserPassword = mypassword

  So how can it work for you but not us?
  
  [/activereports_archive]

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  arpit-jain

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  Posted 14 September 2017, 7:12 pm EST

  [activereports_archive]Hello,

  Apologies for the inconvenience caused to you.
  
  We are investigating on it further and will get back to you as soon as it is done.

  Regards,
  
  Arpit Jain[/activereports_archive]

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  jeremy2

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  Posted 14 September 2017, 7:12 pm EST

  [activereports_archive]
  
  Do you have a time frame? I ask because we had told our customers we’d roll it out a fix tomorrow (Tuesday) as we had assumed no glitches with this hotfix.
  
  [/activereports_archive]

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  jeremy2

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  Posted 14 September 2017, 7:12 pm EST

  [activereports_archive]
  
  Still no response or update. Anything coming soon?
  
  [/activereports_archive]

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  arpit-jain

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  Posted 14 September 2017, 7:12 pm EST

  [activereports_archive]Hello,

  Please accept our sincere apologies for delayed response and inconvenience caused to you. We have asked the development team to let us know the ETA for this and we will update you as soon as there is any information from them.

  Regards,
  
  Arpit Jain[/activereports_archive]

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  arpit-jain

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  Posted 14 September 2017, 7:12 pm EST

  [activereports_archive]Hello,

  We have got the update from the development team that this case requires some investigation to be fixed properly and it will take at least two weeks to get fixed. We will let you know as soon as there is any other update.

  Regards,
  
  Arpit Jain[/activereports_archive]

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  arpit-jain

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  Posted 14 September 2017, 7:12 pm EST

  [activereports_archive]Hello,

  I would like to inform you that this issue is caused by the PDF preview engine from Google. For more information please see the following thread: https://productforums.google.com/forum/#!msg/gmail/mwVR9ydiP-A/fiZ2os-nDQAJ

  As you may see many companies from over the world have faced with this issue.
  
  However, the issue has been fixed by Google now and you can use the build provided by us here and it will work correctly.

  Regards,
  
  Arpit Jain[/activereports_archive]

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  jeremy2

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  Posted 14 September 2017, 7:12 pm EST

  [activereports_archive]
  
  Interesting! We tried it with our original build (not the hotfix) and it now works fine. Thanks for digging into it – much appreciated!
  
  [/activereports_archive]

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  neilbhisma2671

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  Posted 19 September 2018, 8:05 am EST

  If you are not able to see a Password Protected PDF in Gmail, then follow few instructions:
  
  First you have to try to open PDF. Where you get a message that it’s password protected option, then follow the next steps.
  
  Send your password protected PDF to a Gmail account.
  
  After that You can send it from yourself to yourself, provided you pick up the attachment.
  
  Now Look for the message containing the PDF.
  
  After doing the above process open the email message, then Click on “Open as HTML”.
  
  If still you are facing issue then i suggest you to follow this link: https://www.gmailtechnicalsupportnumbers.com/forgot-gmail-password/, to get resolve your query.