PDF export fails sometimes

PDF export fails sometimes

Posted by: dirk.heinze.ext on 9 July 2018, 7:20 am EST

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  dirk.heinze.ext

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  Posted 9 July 2018, 7:20 am EST

  Hello everyone,

  we have some troubles with generating a Report to PDF.
  
  The Report itself is very large and contains ~100 subreports and some Images etc. (But only about 50 pages)
  
  The complete report is generated by code only (creating a PageDocument and add all Report Elements to this object). Finally we render the report to different Formats like PDF, DOC, HTML etc…
  
  The Generation to *.doc and html works always very well. To PDF we receive sometimes an invalid/corrupted PDF. The PDF size is about 2MB in the pass case. In error case, the PDF size is <1kbyte. Also the Generation itself take a very Long time. (~100sec Here we observed, the longer the report generation takes, the higher is the probalitity to fail.)
  
  Did you have some knowledge about this behavior? Because this could be a showstopper for our customer solution.
  
  Currently we are not able to create a running code example because we are generating the report in a very complex environment.

  Currently we are using ARv12.

  Regarding,
  
  Dirk

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  mohitg

  

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  Posted 9 July 2018, 7:54 am EST

  Hello,

  Could you please try the following hotfix as the pdf performance related issue fixed in this :
  
  http://cdn.grapecity.com/ActiveReports/ar12/hotfixes/ActiveReports-v12.1.13691.0.msi

  Hope it resolves your issue.

  Thanks,
  
  Mohit

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  dirk.heinze.ext

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  Posted 9 July 2018, 9:19 am EST

  Hi Mohit,

  thank you for the fast reply. I will try the hotfix. Currently we are using v12.1.12924.0.
  
  I will give Feedback as soon as possible.

  Regards,
  
  Dirk