Forums Home / ActiveReports / ActiveReports v7+
Posted by: dbouchard on 25 September 2018, 9:05 pm EST
dbouchard
Posted 25 September 2018, 9:05 pm EST
Trying to use AR 12.2 and went to install licensed copy and near the end of the install, it fails and rolls back the changes but no error message is displayed. Is there an install log somewhere that I can look at to try to diagnose the error?
mohitg
Posted 26 September 2018, 12:04 am EST
Hello Donald,
Actually, you need to create the install log manually. Also, you can refer to the following link to create the install log manually.
https://www.advancedinstaller.com/user-guide/qa-log.html
Please share the log file with us so that we can narrow down the issue at our end.
Thanks,
dbouchard
Posted 26 September 2018, 8:18 am EST
Created verbose install log, attached for your review.
Thanks,
Don Bouchardinstall.zip
mohitg
Posted 26 September 2018, 8:42 am EST
Hello,
Could you please try to install the AR as an Administrator,
If issue is not resolved by above suggestion then please let me know.
Also, Please share the following thing:
1: System Configuration
2: Steps to install the AR
3: Please see the error in “Event Viewer” of the windows.
Thanks,
dbouchard
Posted 26 September 2018, 9:00 pm EST
Tried as an administrator by opening up a dos admin command prompt and executing the msiexec command from that window, no difference.
Sys config attached.
Steps to install is the following command line: msiexec /i ActiveReports-v12.2.13986.0.msi /l*v log.txt
EventViewer error message: Windows Installer installed the product. Product Name: GrapeCity ActiveReports 12. Product Version: 12.1.12924.0. Product Language: 1033. Manufacturer: GrapeCity, inc… Installation success or error status: 1603.
The error seems to be in the act of removing a directory and children entry:
Extract from installlog.txt:
MSI (s) (DC:DC) [20:40:03:885]: Executing op: CustomActionSchedule(Action=SaveTrialKey,ActionType=3073,Source=BinaryData,Target=SaveTrialKey,)
MSI (s) (DC:A4) [20:40:03:885]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI42C.tmp, Entrypoint: SaveTrialKey
SFXCA: Extracting custom action to temporary directory: C:\WINDOWS\Installer\MSI42C.tmp-
SFXCA: Binding to CLR version v4.0.30319
Calling custom action GrapeCity.License.WixAction!GrapeCity.License.WixAction.CustomActions.SaveTrialKey
CustomAction SaveTrialKey returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
09/26/2018 20:40:04.244 [6876]: Assembly Install: Failing with hr=80070005 at RemoveDirectoryAndChildren, line 393
09/26/2018 20:40:04.244 [6876]: Detailed info about C:\WINDOWS\assembly\tmp\V9FC36WD\GrapeCity.ActiveReports.Interop.v12.dll
09/26/2018 20:40:04.244 [6876]: File attributes: 00000080
09/26/2018 20:40:04.291 [6876]: Restart Manager Info: 1 entries
09/26/2018 20:40:04.291 [6876]: App[0]: (6876) Windows Installer (msiserver), type = 3
09/26/2018 20:40:04.291 [6876]: Security info:
09/26/2018 20:40:04.291 [6876]: Owner: S-1-5-18
09/26/2018 20:40:04.291 [6876]: Group: S-1-5-18
09/26/2018 20:40:04.291 [6876]: DACL information: 5 entries:
09/26/2018 20:40:04.291 [6876]: ACE[0]: Type = 0x00, Flags = 010, Mask = 001f01ff, SID = S-1-5-18
09/26/2018 20:40:04.291 [6876]: ACE[1]: Type = 0x00, Flags = 010, Mask = 001f01ff, SID = S-1-5-32-544
09/26/2018 20:40:04.291 [6876]: ACE[2]: Type = 0x00, Flags = 010, Mask = 001200a9, SID = S-1-5-32-545
09/26/2018 20:40:04.291 [6876]: ACE[3]: Type = 0x00, Flags = 010, Mask = 001200a9, SID = S-1-15-2-1
09/26/2018 20:40:04.291 [6876]: ACE[4]: Type = 0x00, Flags = 010, Mask = 001200a9, SID = S-1-15-2-2
mohitg
Posted 27 September 2018, 1:49 am EST
Hello,
It seems that you have a lower version of AR(12.1.12924.0) installed on the system. Could you please try after uninstalling the lower version then installing the latest version of AR.
Hope it help.
Thanks,
Mohit
dbouchard
Posted 27 September 2018, 1:20 pm EST
Nope, but to be honest, you’re not going to tell me that installing an upgraded version over a version one rev ago is not going to work? I have verified that this is nothing installed on my laptop at least as far as Windows is concerned, and the install does the same thing.
Did you look in the install log about the place where the error occurs?
The are no grapecity directories in either Program Files, Program Files (x86), and ProgramData.
Please spend more effort on this, I really need to get this completed and I am completely blocked at this point unable to install any version of AR! I have to believe that the install log will be able to show what is happening.
Thanks for your help.
mohitg
Posted 28 September 2018, 1:07 am EST
Hello Donald,
Sorry for the inconvenience caused to you.
Actually, I had seen the “install.log” file that you sent. Installation failed after line no “4695” with return value 3. Its mean “A fatal error occurred during installation” which can be caused by the following reason:
1: Windows Installer is attempting to install an app that is already installed on your PC.
2: The folder that you are trying to install the Windows Installer package to is encrypted.
3: The drive that contains the folder that you are trying to install the Windows Installer
package to is accessed as a substitute drive.
4: The SYSTEM account does not have Full Control permissions on the folder that you are trying to install the Windows Installer package to. You notice the error message because the Windows Installer service uses the SYSTEM account to install software.
That’s why I told you to try to install with “Administrator privileges”.
you’re not going to tell me that installing an upgraded version over a version one rev ago is not going to work?
Generally, it should work. There should not be any problem on installing upgraded version over the previous version. Also, I am unable to reproduce the issue on my system. I have also checked on the 2-3 machines.
As the message on the event viewer says " Windows Installer installed the product. Product Name: GrapeCity ActiveReports 12. Product Version: 12.1.12924.0. Product Language: 1033. Manufacturer: GrapeCity, inc… Installation success or error status: 1603". “1603” error status also refer to “A fatal error”. So, I thought this problem may occur due to the installer unable to remove the entry of the previous version(12.1.12924.0). That’s why I told to try after uninstalling the previous version(12.1.12924.0) and then install the latest version (12.2.13986.0).
You can also try installing it on some other location rather than the default one.
However, I have escalated your case to our development team(264744)and will inform you once I get any information from them.
Thanks,
mohitg
Posted 28 September 2018, 2:22 am EST
Hello Donald,
Could you please try to install without the samples.
Thanks,
Mohit
mohitg
Posted 28 September 2018, 5:36 am EST
Hello,
This issue occurs due to the “Antivirus” also. Please try to install the AR after disabling the antivirus or exclude our installer from the protection scan.
Thanks,
dbouchard
Posted 30 September 2018, 6:49 am EST
I did try without the AV active, no change also as an Admin.
dbouchard
Posted 30 September 2018, 6:51 am EST
Latest log file install, no AV active, and from an Admin console and this after I verified that there were no ActiveReport or GrapeCity keys in my registry.
abdias.michael
Posted 1 October 2018, 5:06 am EST
I think the install log didn’t get attached. Could you please attach it again?
Thanks
dbouchard
Posted 1 October 2018, 10:56 am EST
Here is the log file, sorry it wasn’t already included.
dbouchard
Posted 1 October 2018, 10:56 am EST
Here is the log file, sorry it wasn’t already included.
dbouchard
Posted 1 October 2018, 2:20 pm EST
Sorry for the multiple attachments, can you confirm you know have received the attachment?
dbouchard
Posted 2 October 2018, 12:45 pm EST
Please, any news on this? I am getting desperate for this to work!
mohitg
Posted 3 October 2018, 2:49 am EST
Hello Donald,
I have replied your query here:
https://supportone.componentone.com/home/casedetail/345912
You can use the same credential of the forum to login “supportone.componentone.com”
Thanks,
