Deactivation error (could not connect)

Deactivation error (could not connect)

Posted by: hdle on 6 October 2021, 2:55 pm EST

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  hdle

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  Posted 6 October 2021, 2:55 pm EST - Updated 4 October 2022, 7:44 am EST

  Hi,

  I am trying to transfer my license to a new machine but am unable deactivate the license. I get the “Could not connect to the activation server.” message every time I tried. I verified that I can connect to the net, including this forum.

  Thanks,
  
  Hai

  

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  hdle

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  Posted 6 October 2021, 2:59 pm EST

  Wanted to add that I am using: ComponentOne Ultimate 2018 (20183) version

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  avnish.kumar

  

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  Posted 6 October 2021, 11:30 pm EST - Updated 4 October 2022, 7:44 am EST

  Hi,

  Could you please try deactivating with the latest C1ControlPanel?
  
  You can download it from https://www.grapecity.com/componentone/download.
  
  In C1ControlPanel, just navigate to the License Tab and then to the deactivate tab. In the deactivate tab choose the key and then click deactivate.

  Regards
  
  Avnish

  

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  hdle

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  Posted 7 October 2021, 11:33 am EST

  Avnish,

  That worked!

  Thanks,
  
  Hai