MultiAutoComplete in Popup not showing dropdown on iPhone

MultiAutoComplete in Popup not showing dropdown on iPhone

Posted by: pkillick on 24 December 2019, 4:48 pm EST

• 

  pkillick

  • Post Options:
  • Link
    Copy

  Posted 24 December 2019, 4:48 pm EST

  This bug only appears on iPhone browsers… Desktop browsers, iPad and Android are all fine.

  A simple MultiAutoComplete hosted in a Popup does not show the dropdown when you start typing, or else it is positioned off screen, not below the input. HTML attached.

• 

  pkillick

  • Post Options:
  • Link
    Copy

  Posted 24 December 2019, 4:58 pm EST

  Attachment added

• 

  ashwin.saxena

  

  • Post Options:
  • Link
    Copy

  Posted 26 December 2019, 4:16 am EST

  Hi Paul,

  I could not find your attachment so I tried to replicate the issue with my own sample. But, I was not able to replicate the issue. I am attaching the sample that I used along with the screenshots of the application on different browsers.

  Device Info:
  
  Device: iPhone XR
  
  OS: iOS 12.4.1
  
  Browsers: Safari v12 and Chrome v79

  Could you modify the sample so that it replicates the issue?

  Regards,
  
  Ashwin

  popup.zip

• 

  pkillick

  • Post Options:
  • Link
    Copy

  Posted 27 December 2019, 10:43 am EST

  Hi Ashwin, looks like it’s related to iOS version because I can see the issue with your sample code too, iOS 13.2, Safari and Chrome 79. The dropdown does not appear or is offscreen as you type.

  multiautocomplete-in-popup.zip

• 

  ashwin.saxena

  

  • Post Options:
  • Link
    Copy

  Posted 30 December 2019, 5:30 am EST

  Hi Paul,

  We were able to replicate the issue and have forwarded a bug report to the dev team with internal tracking id 415003. We will update you as soon as the issue is fixed.

  ~regards

• 

  pkillick

  • Post Options:
  • Link
    Copy

  Posted 19 July 2020, 3:53 pm EST

  Any update on internal tracking id 415003?

• 

  ashwin.saxena

  

  • Post Options:
  • Link
    Copy

  Posted 20 July 2020, 2:53 am EST

  Hi Paul,

  We are sorry but the issue is still with the dev team. We will update you once we will hear from them.

  ~regards

• 

  ashwin.saxena

  

  • Post Options:
  • Link
    Copy

  Posted 22 July 2020, 7:52 am EST

  Hello Paul,

  Please try the same issue with the latest wijmo build (v5.20202.699) and let us know if the issue is resolve. Also, please use the scoped packages of wijmo (@grapecity/wijmo.all) instead of non-scoped packages (wijmo). Refer to the blog below that explains how to update your application to use the scoped packages:

  https://www.grapecity.com/blogs/wijmo-npm-package-changes

  ~regards