C1PdfDocumentSource error

C1PdfDocumentSource error

Posted by: moshek on 5 July 2021, 12:24 pm EST

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  moshek

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  Posted 5 July 2021, 12:24 pm EST

  I try to load the attach pdf file to C1PdfDocumentSource and receive error :
  
  {“Unexpected exception occurred while parsing PDF document.
  
  [#44e] with name [1@fakemail.com Sign 61f8a01d-555f-4651-8383-121e859d3e3a] already exists.”}

  Please Help … Sign_2021_7_5_19_19_28_135.zip

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  prabhat.sharma

  

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  Posted 6 July 2021, 2:20 am EST - Updated 3 October 2022, 10:54 pm EST

  Hello,

  We do not face any error at our end with the latest 4.5.2.2021.1.502 builds but there is some rendering issue that we have reported to the developers.
  
  [Internal Tracking ID: C1WIN-25209]

  Regards,
  
  Prabhat Sharma.
  
  

  

  1361×574 17.1 KB

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  moshek

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  Posted 6 July 2021, 11:04 am EST

  OK
  
  I updated to the latest version. Now there is no error but the blue line appears at the top of the page and not at the bottom

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  prabhat.sharma

  

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  Posted 7 July 2021, 3:39 am EST

  Hello,

  We too can observe this behavior at our end and thus told you that there are some rendering issues with it so escalated this to the developers.

  We will let you know as soon as we get any update on this from the developers’ end.

  Regards,
  
  Prabhat Sharma.

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  moshek

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  Posted 13 July 2021, 11:31 am EST

  Do you have a time estimate for fixing the bug ??
  
  I have a project that can not progress without that…

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  prabhat.sharma

  

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  Posted 13 July 2021, 11:38 pm EST

  Hello,

  We are getting in touch with the developers for the update and will let you know the updates soon.

  Regards,
  
  Prabhat Sharma.

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  moshek

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  Posted 15 November 2021, 12:02 pm EST

  Has this been resolved ??

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  prabhat.sharma

  

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  Posted 15 November 2021, 2:28 pm EST

  Hello,

  As per the developers, the issue will be fixed in the 2021V3 HF release which is supposed to be released after the 2021V3 release.

  The HF builds are generally released after a month of the main release and the main 2021V3 release is scheduled to be released by the end of this month.

  Regards,
  
  Prabhat Sharma.