What’s Included with Support: Unlimited Expert Support is Included with Document Solutions Licenses, while Aspose Requires separate Paid support plans for Full Access
Support Options |
Document Solutions |
Aspose |
Community Forums |
✔ |
✔ |
Updates & Hotfixes |
✔ |
✔ |
Allows Internal & External App Distribution |
✔ |
Depends on the License |
Support Helpdesk Issue Tracking System |
✔ |
Only with Paid Support & Max Incident Submissions |
Email Support |
✔ |
Only with Paid Site OEM Enterprise Support |
Phone Support |
✔ |
Only with Paid Site OEM Enterprise Support |
Support Comparisons: Aspose has set incident limits that require additional purchases for extended support, while Document Solutions includes unlimited support incidents with all licenses.
License Type |
Document Solutions Max Incidents/Year |
Aspose Max Incidents/Year |
Document Solutions Cost |
Aspose Cost |
Aspose Paid Support Option |
1 Developer, 1 Deployment Location |
Unlimited |
3 |
Included |
$399/Year |
Developer Support for Developer Small Business |
1 Developer, Unlimited Deployment |
Unlimited |
3 |
Included |
$1,797/Year |
Business Support for Developer OEM |
10 Developers, Unlimited Deployment |
Unlimited |
6 |
Included |
$11,985/Year |
Enterprise Support for Site OEM |
Aspose provides paid support through their Helpdesk issue tracking system. It also includes access to Paid Support Helpdesk with Priority Support status. The maximum allowed incidents you can submit is based on your package. Once your limit is reached, you need to purchase an additional package(s)
MESCIUS includes these options, including issue/ticket tracking, at no additional cost with your purchase and renewals.
Advanced Feature Sets, Unlimited Premium Support Included, All at a Fraction of the Lifetime Comparable Costs.
Aspose users are increasingly switching to Document Solutions for several reasons, including their higher lifetime total costs (TCO) and pricy priority support costs, but still require the similar functionality and fast performance they need. Read on to learn more.